Returns / Exchanges
You have the right of withdrawal of fourteen (14) day period provided by law from the date of receipt to return the ordered goods, for refund or exchange. The return/exchange is only possible if the products are never worn, not damaged, are still labeled and are in their original packaging (box, hanger, bag ...).
For reasons of hygiene, www.lhommeinvisible.com does not accept the return of strings / bodystring or return of products without label.
For items sold in sets, only the complete set can be returned for exchange or refund.
If delivery of an article is not in accordance with what you ordered or if the order is damaged, please contact us.
Return Procedure: In order to return a product, you need to log in to your account, then go in to Order history, select "Order" and the product or products you wish to return.The return procedure will be intiated from our side.
You can also contact our Customer Service at firstname.lastname@example.org and request a return/exchange. You need to send the return form available in your account along with the returned goods. The articles should be carefully packed. Return costs are your responsibility.
For items delivered in boxes, you are advised to return them in the same packagings or boxes so that the goods arrive back in good conditions. The return shall be deemed effective upon receipt of package by us.
The deadline for returning defective items is 14 days after receipt of the merchandise. Beyond this period, no returns or claims are accepted.
The address for returning articles is :
The risks associated with the return of the item (including loss or deterioration) are responsibility of customer and as well as the cost of return. The postage for exchanged articles however is the responsibility of www.lhommeinvisible.com.
Items returned are checked prior to acceptance for exchange or refund. If there is doubt on the condition of returned good, the demand for exchange or refund will be refused. The rejected articles can however be returned to you at a flat rate of
- 5.10 Euros for France to cover the return postage.
- 10.00 Euros for ECC/Europe
- For international delivery as per real expense incurred
Only one single exchange is accepted per order.
The items exchanged or bought on exchange voucher code can not be exchaged again, only a refund is possible after deduction of shipment charges as mentiond on website and 2€/article returned.
All refunds are made by assigning a cash voucher valid for six months.
In the case of a refund, any discount/advantage given for minimum quantity order shall be deducted from refund value. If the final value of your remaining order falls below the required minimum for discount/promotional offer, the whole discount amount given on initial order will be deducted.
In the case of a refund on free delivery orders, if the total order value after the returns falls below the minimum order value required for free delivery, then the delivery charges will be deducted from the refund amount. You can check delivery charges for each destination on our website.
Exchange on international orders (excluding ECC/Europe) is only possible with the payment of shipment charges. Otherwise only reimbursement in the forme of cash voucher is possible. If the final value of your remaining order falls below the required minimum for discount/promotional offer, the whole discount amount given on initial order will be deducted.
If your order is returned to www.lhommeinvisible.com by the postal service without having been delivered, www.lhommeinvisible.com accepts, for France only, to reship the order after your consent. It is not valid for parcels not claimed from post office or courier service during the period it was available to you ( see above) and for the same the alert was sent to you.If a problem re-occurs during the 2nd shipment of the same order, www.lhommeinvisible.com will return of the amount of the order at receipt of the goods, howeevr the costs incurred on the 1st and 2nd expeditions will be deducted.
For other countries, regardless of the reason of the return, the order will be shipped back after your agreement to repay a sending and receiving payment. Otherwise the order will be refunded deduction the freight incurred.